1. Who is responsible for your information?
Baeverse.co is responsible for the personal information handled through the Baeverse service, except where another provider independently controls information you give directly to it. For questions about this Policy or requests concerning your information, contact hello@baeverse.co.
Baeverse is an adult-only digital entertainment service featuring fictional virtual characters, interactive chat and character media. This Policy describes how personal information is collected, used, disclosed, transferred and retained when you visit the site, register, chat, make purchases or use optional sponsored offers.
2. Information we collect
We collect different categories of information depending on the features you use:
| Category | Information and examples |
|---|---|
| Account and eligibility | Email address, first and last name, date of birth, country, state or region where applicable, postal code, account ID, account settings and email preferences. If you sign in with Google or Facebook, we receive the information and authentication identifiers needed to connect that sign-in to your Baeverse account. |
| Conversations | Messages you send, messages sent by the character, character/conversation identifiers, timestamps, short-term conversational context and information needed for moderation and continuity. A message may contain personal information if you choose to include it. |
| Memberships and payments | Purchased character subscriptions, subscription and renewal status, PPV purchases, tips, discount use, payment history, amounts, currencies, limited saved-payment-method metadata (such as card brand and last four digits), and Stripe customer/payment references. Stripe, not Baeverse, processes full card numbers. |
| Technical and security information | Information necessary for session authentication, login/logout and remembered sessions, together with technical request and security logs such as IP address, event time and request metadata where collected by our server infrastructure. Exact log fields may depend on server configuration. |
| Analytics | If you consent where required, Google Analytics 4 may collect site and device data, traffic source/referrer, approximate geography and usage events. Events may relate to viewed character pages, chat starts, registrations, subscription and PPV conversions, tips, and sponsor interactions. We do not intentionally send your chat text, email address or full name to Google Analytics. |
| Promotional offers | Offer and campaign identifiers, relevant eligibility information, referral clicks and reward-claim status. If you upload a screenshot to claim a promotional reward, it is processed as part of that submission rather than kept as permanent account content. |
| Support | Emails and any details you provide when asking for support, requesting a refund, reporting a problem or exercising privacy rights. |
| Communications | Delivery and preference records for service emails, purchase confirmations, account notifications and optional marketing messages. |
You do not need to provide unnecessary personal information in character chats. In particular, please do not send passwords, payment-card details, government identifiers, precise addresses, medical records or other sensitive information. We do not deliberately add your account name or email address to AI chat prompts, but personal information you type into a message can be included in the message sent for processing.
3. How we use your information and our legal bases
Where the EU/EEA General Data Protection Regulation (GDPR) applies, the legal basis depends on what we do with the information:
| Purpose | Typical legal basis |
|---|---|
| Register and authenticate your account; deliver free chat, memberships, PPV content and requested support | Performance of our contract with you, or steps you request before entering a contract |
| Process payments, administer renewals and verify purchase entitlements | Performance of a contract; compliance with tax and accounting obligations where applicable |
| Preserve chat continuity by using relevant earlier messages from your conversation | Performance of the interactive-chat service you request |
| Detect abuse, prevent payment fraud, protect accounts and infrastructure, investigate incidents and moderate misuse | Our legitimate interests in a secure, lawful service, subject to your rights and any stronger basis required for particular processing |
| Provide optional analytics using non-essential cookies or similar tracking | Your consent wherever required |
| Send promotional emails or use optional marketing tracking | Your consent or another applicable legal basis where permitted; you can unsubscribe from marketing |
| Respond to privacy requests, legal claims, valid official requests and statutory record-keeping | Compliance with legal obligations or our legitimate interests in establishing, exercising or defending legal claims, as applicable |
| Evaluate conversation quality, improve dialogue and moderation, and train Baeverse conversational systems using conversation records | Our legitimate interests in maintaining and developing our service where this basis applies, or consent where required by law; any applicable rights to object, restrict processing or withdraw consent remain available |
We may use account activity and purchases to understand product performance. Any future use of the content of private conversations to target personalized advertising or a materially new marketing purpose requires an appropriate legal basis and an updated notice before it begins.
4. AI processing and human access
Baeverse chat replies are primarily generated or assisted by AI. For that purpose, relevant portions of your conversation are sent to OpenAI through its API and processed to produce character responses. Your account's first/last name, email address and billing information are not intentionally included in that AI context, although information you choose to type in your messages may be present.
Authorized Baeverse personnel may access conversations when participating as a character, providing support, moderating content, investigating abuse or reviewing quality. A human may respond as a character without each individual message being separately labeled. The AI Disclosure explains this interaction model.
OpenAI and Google are also used in separate content-generation workflows for character assets. Your private chat and sponsor-uploaded screenshots are not sent to Google as part of character media generation. If a new feature starts processing user-provided content through another provider, we will update this Policy as necessary.
Use of conversations for service improvement and training: We may use stored chats to evaluate responses, improve character behavior, develop moderation and train Baeverse conversational systems. We do not currently offer a separate in-app training opt-out setting. If applicable law gives you a right to object, restrict processing, withdraw consent or request deletion, you can exercise it at hello@baeverse.co.
External AI providers process chat data under their own applicable data-processing terms and service settings. Their retention and use of data are governed by those arrangements; Baeverse’s internal training of chat records is a separate activity.
5. Who receives your information?
We use providers to operate the service. Relevant recipients currently include:
- UpCloud: VPS infrastructure in Helsinki, Finland, hosting the application, database and application storage.
- OpenAI: API processing for AI-assisted chat and character-content production.
- Google: Google sign-in where selected, Google Analytics 4 where enabled, and Google services used separately for some character media generation.
- Meta/Facebook: authentication if you choose Facebook sign-in.
- Stripe: card processing, saved-payment-method references, subscriptions, one-time purchases, refunds and transaction records.
- Zoho Mail: email delivery and support communications through its EU service setup.
- Affiliate and sponsored-offer partners: limited referral/offer information where you choose to follow an offer. Current collaborations involve offers sourced through Wager69 and its affiliated offer networks. The third-party destination processes information you submit to it under its own privacy notice.
We do not sell or rent identifiable account information or private chat transcripts to advertisers or data brokers. If you visit a third-party offer, that partner or its tracking technology may independently collect device, referral and transaction information under its own terms. We do not intentionally give partners your full name, email address or chat content as part of an ordinary offer click.
We may disclose limited information to professional advisers, legal authorities or other parties when required by law or reasonably necessary to protect rights or investigate abuse, subject to applicable safeguards.
6. Hosting and international transfers
Baeverse's principal application server and PostgreSQL database are hosted on UpCloud infrastructure in Helsinki, Finland. However, that does not mean all personal information stays in Finland: external AI, identity, analytics, email, payment and other service providers may process information elsewhere, including outside the European Economic Area.
When personal information is transferred internationally, the relevant provider agreements and applicable data-protection requirements govern those transfers. You may contact hello@baeverse.co for information about the safeguards applicable to your information.
7. Cookies, local storage and Google Analytics
Baeverse uses cookies and similar storage for essential features such as sign-in, remembering an authenticated session, account security and saving privacy preferences. You cannot disable storage that is strictly necessary for the service you have requested without affecting that functionality.
We also use Google Analytics 4 to understand site usage and improve the product. Where consent is required, analytics cookies and similar non-essential tracking run only after you consent. You can reject analytics and still use essential Baeverse functionality. You can change or withdraw your consent through the site's cookie preferences. We do not currently use Google Tag Manager, Meta Pixel, TikTok Pixel or X Pixel as part of the described setup.
8. How long we keep information
We keep personal information while needed for the purposes described in this Policy. Where a fixed period is not stated, retention is based on whether your account is active, whether you have requested deletion and whether a legal, security or accounting reason requires continued retention:
| Information | Retention approach |
|---|---|
| Account and profile | While your account remains active; removed following an account-deletion request except information that must be retained for legal obligations or the resolution of disputes. |
| Conversations | While your account is active, or until you ask us to delete the conversation history, subject to processing time and any applicable retention obligations. |
| Purchases and accounting | Retained to administer purchases and for applicable accounting, tax, dispute and record-keeping obligations. Stripe independently retains records according to its own obligations. |
| Sponsor screenshots | Processed during the promotional claim flow and not intentionally retained as an account upload; claim status and related promotion information may be retained. |
| Security/application logs | Retained as reasonably needed to operate and protect the service, investigate incidents and address abuse, and removed under the relevant log-rotation or deletion process. |
| Google Analytics | Retained according to the applicable Google Analytics settings and any choices available through our cookie preferences. |
| Support correspondence | Retained while needed to address your request, maintain a relevant record and handle related disputes. |
| Backups/snapshots | Deleted information may remain temporarily in protected system backups until those backups are rotated or expire. |
Closing an account does not automatically erase records that Stripe or other payment providers must retain independently under their legal obligations. When technically and legally appropriate, we delete or anonymize information that is no longer needed.
9. Your privacy rights
Depending on your location and the laws that apply, you may have rights to access, correct, receive, delete or restrict personal information; object to processing based on legitimate interests; withdraw consent without affecting processing that occurred lawfully before withdrawal; and receive portable data where the conditions for that right are met.
Email hello@baeverse.co to request account or conversation deletion, access, correction or another privacy action. We may ask for information reasonably necessary to verify that the request concerns your account. We will respond within the period prescribed by applicable law and explain if a legal exception prevents full fulfillment.
If you are in the EU/EEA, you may complain to your competent data protection authority, including the Office of the Data Protection Ombudsman in Finland where appropriate. Other applicable regional privacy rights also remain available.
10. Marketing communications
We may send transactional messages needed to operate your account and purchases, such as security notices, receipts, billing updates and membership information. If you receive marketing emails, you can unsubscribe using the mechanism included in the message or contact hello@baeverse.co. Unsubscribing from marketing does not stop essential account and purchase notices.
Baeverse may show its own promotions within the site. Sponsored offers displayed by Baeverse are identified as commercial content. We do not use private chat content for third-party advertising targeting.
11. Age restrictions and security
Baeverse is restricted to adults aged 18 or older, or a higher applicable minimum age. We collect date of birth for registration eligibility; we do not currently claim to perform independent identity-document verification. If we learn that an underage person has registered, we may close the account and remove their information as required by law.
We apply technical and organizational measures intended to protect information, including restricted access to systems and personnel. No online service can guarantee perfect security. If you believe your account or information has been compromised, contact hello@baeverse.co promptly.
12. Changes to this Policy
We may update this Policy as features, vendors or legal requirements change. We will post an updated effective date and provide additional notice or seek additional consent where legally required. Materially new uses of chat or other personal information will not be treated as automatically authorized merely because we have revised this document.
13. Contact
Baeverse
Privacy email: hello@baeverse.co
Website: https://baeverse.co