14-day withdrawal right
Where mandatory consumer law applies, you may withdraw from an online purchase of physical goods within 14 days after receiving the goods without giving a reason. To exercise that right, send a clear withdrawal notice before the deadline. You can use the online function on this page or contact hello@baeverse.co.
Condition of returned goods
You may inspect the product as you reasonably would in a shop. Keep it clean, unwashed, undamaged and otherwise suitable for resale. If handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods, any legally permitted deduction for diminished value may apply.
Return shipping
Unless the item is defective, incorrect, damaged on arrival, or applicable law requires otherwise, you are responsible for the direct cost of returning the product. Contact support before sending anything so we can provide the correct return instructions for your order.
Refund timing
For a valid withdrawal, we refund the payments that must be refunded under applicable law using the original payment method. We may wait until the goods are returned or you provide evidence that they have been sent back where the law permits us to do so.
Wrong, damaged or defective items
These are handled separately from a change-of-mind return. Contact hello@baeverse.co with your order ID and a clear description of the issue. We may ask for photographs or other reasonable information needed to resolve the claim.
Digital services and memberships
This page concerns physical shop products. Subscription cancellation, digital content and any statutory rules that apply to them are covered by the Terms of Service.